CASE STUDIES
What it looks like when the system actually fits.
A selection of bespoke builds across hire, retail, training, vehicles, accreditation and trade memberships. Different industries, different problems, the same approach: build around how the business actually works.
CASE STUDY * WINE RETAIL & TRADE
Oxford Wine Company, shops, café, web and trade on one system.
Oxford Wine Company sells through retail shops and cafés, an online shop, and a trade arm calling restaurants and other independent retailers. Stock, orders, deliveries and accounts had grown across separate tools, fine when there were two channels, brittle now there are four. We built the system that sits at the centre of all four, with Xero connected so invoices and reconciliations flow automatically.
Very consultative, very proactive. Personal connections are always better than a structured process, we're dealing with someone we know and have met.
Oxford Wine Company
CASE STUDY * SPORT ACCREDITATION
Prospect Training / Welsh FA, a national accreditation programme on its own platform.
We work with Prospect Training in Gloucester, who effectively outsource their bespoke learning platform builds to us. The largest is for the Welsh Football Association, where referees, coaches, linesmen and other roles around the players gain accreditation through structured courses. The platform handles sign-up, payment, course material, assessments and certification. It reports cleanly to the awarding body.
It's not a generic LMS dressed in our colours, it's our programme.
Healthmatic
CASE STUDY * EVENT HIRE
Catering & event hire, saved the equivalent of a full member of staff.
The team rents everything an event needs, ovens, tables, cutlery, glassware, to wedding and event caterers. Stock comes in and out daily, often piece by piece. They had a basic bespoke system, but every order was a phone call and every invoice was retyped into Sage. We rebuilt the centre of the business: live stock that respects every overlapping booking, customer self-service, orders that sync to Sage automatically.
It saved us the equivalent of a full member of staff in time, and the cash flow problem disappeared because invoices go out the moment an order's closed.
Catering & event hire client * case study to be published
CASE STUDY * VEHICLE COLLECTION
Vehicle collection, paper clipboards out, phone-based driver workflow in.
A national vehicle collection business runs end-to-end on a system we built. Customers enter their reg and postcode online and get an instant accurate quote pulled from DVLA data. The office allocates jobs to drivers; drivers run the day from an iPad, taking photos, capturing the customer's ID and signature, processing payment, and triggering DVLA paperwork in the background.
The whole point is speed: quote, collect, pay. The system makes that possible, paper never could.
Vehicle collection client * client name held back at their request
CASE STUDY * AIR CONDITIONING
Air conditioning, internal kit catalogue connected to a public quote tool.
An air conditioning client kept their full kit catalogue in SimPro: sizes, specifications, costs, all internal. Customers wanted accurate quotes online. The two systems didn't naturally talk. We built the API integration that lets the website call SimPro live: room size in, accurate quote out. The catalogue stays in one place, the website is always current.
The product catalogue is the heart of the business. We're not maintaining two of them now, and the website hasn't been wrong once.
Air conditioning client * case study available on request
CASE STUDY * TRADE & PROFESSIONAL BODIES
Membership, from three people propping it up to one system everyone trusts.
Across the membership organisations we've built for, the same starting point: spreadsheets for members, separate ones for renewals and events, a mailing tool that didn't talk to any of them. The admin team knew the system, they were also the bottleneck. The result: one member record, automatic renewals, member self-service, and reports that take minutes rather than a day.
We're doing membership development now, not membership admin. That was the whole point.
Composite based on Bluelinemedia membership work * named example available on request
Other clients we work with
A flavour of the work, across decades and industries. Some named, some held back at the client's request.
Oxford Wine Company
Sales & Order Management
Prospect Training
Learning & Accreditation (Welsh FA)
Healthmatic
Public-sector software
De Lacy Executive
Recruitment
Goodmusic
Sales & trade
R&R
Event & catering hire
DTA / Radsafe
Trade membership
Abbey, Heidi
Membership / training
And many more
Some named on request, clients in vehicle collection, retail, hire, intranet, HR.
Want to talk about your project?
30 minutes on a discovery call and we'll know whether bespoke is the right move, and roughly what it would involve. No commitment, no hard sell.