SALES & ORDER MANAGEMENT
Retail, web, trade and accounts, on one stock pool, one customer record, one source of truth.
Most growing sales businesses end up with a tangle: an EPOS for the shop, a website for online, a phone-and-spreadsheet for trade, and an accounts package none of them really talk to. We build sales and order management systems that sit at the centre, so the team isn't patching three tools together every morning, and stock isn't accidentally sold twice.
The before picture
- Shop, web and trade running on different systems
- Stock numbers diverging, the same bottle sold on two channels
- Trade orders taken on the phone, captured on paper
- Customers can't see their own order history
- Accounts entered twice, once in the order tool, once in Sage / Xero
- Discounts, promotions and quotes hard to manage cleanly across channels
What good looks like
- One live stock pool, visible to every channel
- One customer record across retail, web and trade
- Trade quoting and ordering built for how the team actually sells
- Customer login: order history, statements, repeat orders
- Accounts integration, Sage, Xero, no double entry
- Promotions, discount codes, bespoke pricing handled centrally
How we work, and why
The principles behind the studio. Not a manifesto, just the things we keep coming back to.
You meet the team
Every client is managed by a director. The people you meet at the start are the people you keep working with. No account-manager handoffs.
Long over loud
We'd rather have a client for a decade than ten clients for a year each. The work, and the relationship, are designed for that.
Premium as standard
Every site or system we build gets the same care. We don't cut corners on the cheaper jobs and lavish attention on the bigger ones.
Consultative, not order-taking
If you ask for X and we think Y is better, we'll say so, and explain why. The brief gets better as a result.
Honest about fit
If we're not the right people for your project, or if off-the-shelf would genuinely serve you better, we'll tell you in the first conversation. We don't take work we can't do well.
Local, but not small-thinking
Cheltenham-based, UK clients, but with a finger on the wider picture of how things can be delivered.
Find us
Two sides of the studio
Same company, two distinct disciplines. Some clients use one; some use both.
Want to talk to us?
The fastest way to find out if we're the right people for your project is a 30-minute call. Free, no commitment, useful either way.