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Blog > Web design project process

We have set up a process for our projects in order to capture your objectives and keep you involved through the development of your project. The following are the 5 key stages of a project:

  • Confirming your project
  • Preparation for development
  • Development
  • Amendments
  • Future support

Confirming your project

Once you have confirmed your project with us we will get you to sign our set of terms, covering issues like intellectual property, See related blog item. We will typically issue a 40% deposit invoice which represents commitment to the project and allows us to be accurate with your schedule.

Preparation for development

In order to understand your project we will produce a draft requirements document which we will ask you to approve or make any amendments. If any amendents fall outside the scope of the project then we will have to quote for these items.

If you project requires design work then we will provide one or more design concepts for key pages of your website, and adapt this until your happy.


We start work on the approved requirements publishing work online so you can review the progress, provide feedback, and even add your own content. This ensure you are kept up to date and involved in the project and that your objectives are met. Once the work outlined in the requirements is met we will issue the final 60% allowing a month for amendments.


We ask you to review the project so far and provide a set of amendments. These aren't the only changes we'll make for you, because you get a one month snagging period and we'll always fix bugs for free.

Future support

All our projects include a snagging period for one month after completion, which allows you to tell us about issues or amendements after launch, plus on going support on how to use your new system.

We provide great ongoing support and are proud that most of our work comes from existing clients. We're pro-active in providing guidance and feedback on how you can develop your project further and achieve more for your business.

You can view a PDF of our process document here.