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97% of clients would recommend us

Author: Ben Jeffery

We carried out a survey with our clients to find out what you think of our service. Responses were provided anonymously to make sure everyone was happy to be honest and point out issues if there were any.

While the content management score was lower than we hoped, in 2011 we have released a new and easier version of the system. We're pleased with the high scores overall but will still be working to improve our service and scores next time.

We also asked if clients would recommend us, and 97% said yes.

Average scores out of 10 were:

  • Technical expertise 8.3
  • Quality of work 8
  • Keeping promises 8.5
  • Speed of response 8.1
  • Ability to explain 8.3
  • Content management 7.3